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What You Agree To When You Use bit99

Your use of bit99 — including account creation, deposits via bKash, Nagad or Rocket, and access to the lobby — is subject to these terms. Eligibility and lawful access depend entirely on your local law and the regions where our services are available.

Account eligibility rulesbKash, Nagad, Rocket payment termsData handling and retentionJurisdiction and local law

Explore the Lobby Read FAQ

Our Legal Posture and Your Obligations

bit99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply each time you access bit99, load a game, or move funds through your account wallet. When you complete a bKash, Nagad or Rocket deposit, you confirm that you have read and accepted the conditions in force at that time. We may update these

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terms; continued use after a published change constitutes acceptance of the revised version. Access to our platform is only permitted where it is lawful under local law in your eligible region — we do not extend services beyond those boundaries. Your account is personal and non-transferable.
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Sharing account credentials, attempting multiple accounts, or using a payment method not registered to you may result in account suspension pending review. All transactions processed through Nagad, Rocket or bKash are logged against your account history and are subject to our verification procedures before a withdrawal
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is confirmed. We retain the right to request identity documentation to satisfy internal compliance checks. If you believe a charge or transaction on your account is incorrect, contact our support team with the relevant wallet reference number. These terms do not override applicable law in Bangladesh
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or any other eligible jurisdiction where you access our services.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Data, Cookies, Security and Account Records

We are straightforward about how your information is stored and used. Your account data — including wallet addresses you register for bKash, Nagad or Rocket — is held securely and is not shared with third parties outside of our internal verification process. If you want to know what we hold, ask us directly.

Data Handling Account and transaction data is stored securely. We collect only what is needed to operate your account and process payments through bKash, Nagad or Rocket correctly.

Cookies We use session cookies to keep you logged in and functional cookies to remember your deposit method preference. You can adjust browser cookie settings at any time without losing account access.

Account Security Each login uses OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.

Data Requests and Retention You can request a copy of your account data or ask us to correct inaccurate records by contacting support with your account ID. We retain transaction records for the period required by our internal compliance policy.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a wallet transaction, or a request to access your account data, our support team handles all of it. Raise your concern through any of the three channels below and include your account ID and the relevant bKash, Nagad or Rocket reference so we can locate the transaction quickly.

Common Legal Questions from Our Account Holders

These are the questions we see most often about account rights, payment terms and data. If your question is not here, reach out via live chat or email support with your account ID ready.

Access depends on your local law and eligible region. We do not confirm lawful access on behalf of any user — you are responsible for checking whether using the platform complies with the rules in your location.

Wallet numbers you register for bKash or Nagad are stored against your account for transaction matching and verification. They are not shared with third parties outside our internal payment process.

No. Each person may hold one account only. If we detect duplicate accounts linked to the same identity or wallet — including the same Rocket or bKash number — both accounts are subject to suspension pending review.

Contact support via live chat or email. Include your account ID, the date of the transaction, and your bKash, Nagad or Rocket reference number. We will investigate and respond through the same channel.

Send a data access request to support with your account ID and registered mobile number. We will confirm your identity and provide a summary of the data we hold within a reasonable timeframe.

We may update these terms at any time. Changes are published on this page with a revised effective date. Continuing to use your account or making a deposit after that date means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use bit99

Data, Cookies, Security and Account Records

How to Reach Us on Legal Matters

Common Legal Questions from Our Account Holders

01 Is bit99 accessible and legal in Bangladesh?

02 What happens to my bKash or Nagad details when I add them to my account?

03 Can I have more than one account on bit99?

04 How do I dispute a payment transaction on my account?

05 How can I request a copy of the personal data bit99 holds about me?

06 Do these legal terms change, and how will I know?

Legal

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