Reference

Terms That Govern Your bit99 Account

These terms set out what you agree to when you open and use a bit99 account, including how we handle payments through bKash, Nagad, and Rocket, and what applies to your use of the platform.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region rules applySubject to local law

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TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear — whether that relates to how your bKash deposit was handled, why a Nagad transaction was flagged, or what applies to your account region — our support team is the right place to start. You can reach us through the channels below. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on bit99. Use this for quick questions about account terms, wallet rules, or payment verification steps.

Email Support

Write to our support address for detailed terms questions. Include your account ID and the specific clause or transaction you are asking about.

Account Help Page

The help section inside your account covers common terms queries, including how Rocket and Nagad payment rules interact with your account status.

What These Terms Actually Cover

bit99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on bit99, you accept these terms in full. They cover how your account is opened and maintained, how wallet-based payments via bKash, Nagad, and Rocket are processed and verified, and what conduct is expected from you at all times. Each deposit you

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make through bKash or Nagad is subject to the transaction limits and verification steps shown at the cashier screen — those limits are part of these terms. Rocket payments follow the same verification path. We may update these terms when our services change. When we do,
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we will notify you through your registered account. Continuing to use bit99 after an update is posted means you accept the revised terms. These terms are governed by the rules of the jurisdiction from which you access the platform. Availability of specific features — including sports
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markets, live tables, and crash games — depends on the eligible regions we serve. If your local law restricts online account-based wagering, you are responsible for checking that before you proceed. We do not represent that access is lawful in every location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

These terms are not just a formality. They define the rules we hold ourselves to as well as the rules you agree to. Here is how we approach the areas that matter most to your account.

Payment Verification

Every bKash, Nagad, and Rocket transaction goes through a matching step before it is credited. If a payment reference does not match, we hold the deposit and contact you before proceeding.

Account Security

Your account is protected at login with OTP verification sent to your registered mobile number. We do not allow shared accounts — one number, one account, per these terms.

Data Retention

We keep your account and transaction records for as long as required under our operating rules. You can request a summary of your records by contacting support with your account ID.

Requesting Changes

To update your registered mobile number or payment wallet details, contact support directly. Changes go through a verification step to protect your account from unauthorised edits.

Common Questions About These Terms

The questions below cover what most people ask after reading through the terms. If yours is not here, use live chat or email to get a direct answer from our support team.

Yes. The same account terms apply regardless of which wallet you use. Each payment method has its own cashier-screen limits, but the account conduct rules cover all three.

We hold the payment and send you a notification. You will need to confirm the transaction reference via support before the deposit is released to your account balance.

We will always post an update notice to your account before revised terms take effect. Continuing to use the platform after that notice means you accept the updated version.

Access and eligibility depend entirely on your local law and the regions we currently support. We do not confirm that access is lawful in every location — that is your responsibility to check.

Contact support with your account ID and the date range you need. We will provide a summary of your recorded transactions in line with our data retention policy.

Creating multiple accounts, using another person's bKash or Nagad wallet, and any attempt to manipulate payment references are all prohibited and may result in account suspension.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your bit99 Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Page

Account Security and Terms Enforcement

Common Questions About These Terms

01 Do these terms apply to bKash, Nagad, and Rocket payments equally?

02 What happens if my Nagad or Rocket deposit does not match my account?

03 Can bit99 change these terms without warning?

04 Is access to bit99 allowed under Bangladesh law?

05 How do I request a copy of my account transaction records?

06 What conduct is prohibited under these terms?

Terms & Conditions

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