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How bit99 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and what we do with it.

Account data we collectbKash, Nagad, Rocket payment dataCookie and device dataYour right to access or deleteHow to contact us
bit99 How bit99 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

SSL Encryption on All Data

Every piece of data you submit — login credentials, bKash payment details, personal information — travels over SSL-encrypted connections. We do not store full wallet PINs.

Cookie Controls You Can Manage

We use strictly necessary cookies to keep your session active and optional analytics cookies to measure page performance. You can withdraw cookie consent at any time through your browser settings.

Data Retention and Deletion

We keep account and transaction records for as long as required by applicable rules. Once that period ends, or if you close your account, we remove personal data from active systems.

Who to Contact for Data Requests

To request a copy of your data, correct an error or ask for deletion, reach us via support email or live chat. Requests tied to Nagad or Rocket payment records may require identity verification before we act.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Team online

Email Support

Send a data access or deletion request to our support email. We respond to privacy requests within a reasonable window and confirm receipt by return email.

Live Chat

Use the live chat widget in your account dashboard to raise a privacy concern directly. Our support team can escalate data-related queries to the right contact.

Account Settings

Some data preferences — including cookie consent and marketing contact — can be adjusted directly inside your account settings without contacting support at all.

Common Questions About Your Privacy at bit99

If something in this policy is unclear, the answers below cover what we hear most from people in Bangladesh who want to understand how their account data is handled. Availability of rights depends on your local law and eligible region.

We collect your name, mobile number, email address and the payment identifier linked to your bKash, Nagad or Rocket wallet. We also log IP address and device type for account security.

We share payment data only with the processors needed to complete your transaction and with fraud-prevention partners. All third parties operate under confidentiality agreements and cannot use your data independently.

We retain account records and payment history — including Rocket and bKash transactions — for as long as required under applicable rules. After that period, personal data is removed from active systems.

Yes. Contact us via support email or live chat with your account details. We will confirm your identity first, then provide a summary of the personal data we hold on your account.

Send a deletion request through support email or live chat. We will verify your identity, close your account if it is still active, and remove personal data once retention obligations are met.

We use session cookies to keep you logged in and optional analytics cookies. You can refuse optional cookies through your browser settings. Turning off session cookies may affect how your account loads.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.